Frequently asked questions

RobotEd sells selected open-source robotics kits, electronics configurations, and made-to-order 3D-printed parts. Each product page states exactly what is included.

No. Print Packs contain only the listed 3D-printed structural parts. Motors, electronics, fasteners, power supplies, cameras, wheels and other non-printed hardware are not included unless a product page explicitly says otherwise.

Choose the configuration that matches your build: Full Kit, Electronics Only, or 3D Printed Parts Only. The selection on the product page defines the exact contents and price.

The Wrist Camera Mount and Overhead Camera Tower are designed around a 32 × 32 mm UVC camera module. The camera itself is not included.

Yes. It is a small printed accessory for the SO-101 follower arm. It is also available at a reduced bundle price when added with an SO-101 configuration.

RobotEd sells physical components based on the relevant open-source designs. Software compatibility, firmware versions and the final setup remain dependent on the upstream project documentation and your own configuration.

RobotEd Print Packs are manufactured and checked in the Canton of Zürich, Switzerland.

Standard Print Pack colour choices are Grey, Black and White. Available colours are shown on the individual product page.

Layer lines, minor surface texture and occasional support-contact marks are normal properties of functional FDM printing. RobotEd checks that parts are suitable for their intended use before packing.

Most Print Packs are made to order. This allows RobotEd to manufacture, inspect and sort the required parts instead of claiming unlimited ready stock.

Contact support before ordering. Custom colours, materials or modifications may have different pricing, lead times and return conditions.

Yes, where the upstream project makes files available. RobotEd charges for physical manufacturing, preparation, quality control and fulfilment, not for restricting access to open-source files.

At launch, physical products ship to Switzerland and Liechtenstein only.

Yes. Swiss and Liechtenstein shipping is included in the displayed V1 product price. There is no separate standard delivery charge at checkout.

Stocked electronics and in-stock printed parts normally dispatch within one working day. Made-to-order Print Packs and complete kits requiring printing normally dispatch within two to four working days.

After dispatch, PostPac Economy normally takes around two working days and Priority normally around one working day. These are carrier estimates, not guaranteed dates.

When tracking is available, RobotEd sends a dispatch email with the tracking number once your parcel has been handed to the carrier.

Standard, unused and resellable products can normally be requested for return within 14 days of receipt. Contact support before sending anything back. Custom-made items may be excluded from change-of-mind returns.

Email support@roboted.ch with your order number and clear photographs where useful. RobotEd will normally replace a missing or defective component rather than asking you to return an entire kit unnecessarily.

No. You can check out without a RobotEd account. An account is useful for keeping future orders and newsletter preferences in one place.

If you start Checkout while signed in, the order is linked to your RobotEd account even if you use a different receipt or delivery email in Stripe.

Payments are processed securely by Stripe. The payment methods shown in Stripe Checkout are the methods available for your order.

When an active RobotEd promotion is available, enter it in the discount-code field in Stripe Checkout.

Write to support@roboted.ch and include your RobotEd order number for order-related questions. RobotEd normally replies within one to two working days.

Use the unsubscribe link in any marketing email, or manage the preference in your RobotEd account.

Not necessarily. RobotEd is an independent manufacturer and seller of compatible physical parts. Original authors, repositories and licences are credited on applicable product and resource pages.

The upstream design files remain under their respective licences. Buying a RobotEd-manufactured product does not stop you from accessing the original files where they are publicly available.

Robotics builds can involve moving mechanisms, electrical systems, motors and power supplies. Use appropriate supervision, follow the relevant instructions, inspect parts before use and stop using damaged equipment.

Visit Build guides for RobotEd assembly resources, or Downloads for available upstream STL and CAD resources. Product pages also link to their relevant project material.